We are excited to take over the management of the Swim School in Bankstown which re-opens on Monday 14th September! We have worked with the Ezyswim team to ensure a seamless transition which includes the retention of existing staff.
It is important to note that when you attend your lesson you will continue to have the same teacher that your child is comfortable with. Below is a range of information about this change and your lessons. Importantly, there is nothing you need to do for this transition. You will see the team in different uniforms, new facility signage and the level names will change, however, it is very much business as usual.
We’re excited by the change and look forward to seeing you all in the next couple of weeks!
New level names & structure
You will remain in exactly the same classes however the level names will change. You will notice the structure of our program is slightly different.
Click here to view the level conversion between your current program and Bluey’s Swim School.
Change in payment frequency
The price of swimming lessons will remain the same however we will be moving to a fortnightly payment frequency with the first debit taking place on Friday 11th September. To view our debit calendar please click here.
New discount structure
Our discount structure is slightly different from what you were used to. Below is a link to the discounts that will be applicable to your lessons.
Click here for more information about our class discounts.
New parent portal
You will receive a separate email next week giving you access to our parent portal. The process for marking an absence, booking your make up and checking level progression will remain the same with a newer customer-friendly layout.
Holiday period & public holidays
Like Ezyswim, our Bluey’s program continues throughout the year, swimming through the School Holidays. Classes do not run on Public Holidays and we have a short break over Christmas and New Year. This year the last day of lessons is 21st December 2020 and students will return on 4th January 2021.
Click here to view the calendar.
What other locations do Bluey's Swim School operate from?
Bluey's Swim School is a BlueFit Swimming brand which operate more than 25 Swim Schools across Australia.
Will the teachers remain the same?
All teachers are remaining through the changeover, which is a fantastic outcome for the program and ensures your child has continuity with their lessons.
Is there anything I need to do when I arrive for my first Bluey's Swimming lesson?
No, everything remains the same. Through September we will distribute Bluey's Swim School student cards to scan for entry. Once you have scanned in, you will be given a coloured token. Before your child enters the lesson, they can then place the token in the corresponding box in front of your lesson area. In the first few weeks, this will be the same area you are used to, however, it may change as we shift classes around slightly. Lane maps will be available at reception. Students are required to have a guardian with them to enter the facility.
I wish to know how my child is progressing – who do I ask?
We assess all children in the program every 4-6 weeks in their class. We continually monitor all children’s progress in conjunction with their swim teacher. If you wish to discuss your child’s progress, please speak to the Pool Deck Coordinators who are always on duty. It is the Pool Deck Coordinators' role to provide customer service and feedback on program participants. As you can appreciate, our swim instructors need to focus on their class at all times!
What happens if my child is sick & is unable to attend lessons?
Students will be able to mark themselves absent up to 14 days before and 2 hours prior to their lesson via the parent portal. Students have 12 make up lesson per calendar year per booking. Makeup lessons are not transferable or refundable. All class management is done through the parent portal.